Frequently Asked Questions
Everything you need to know about our services
How far in advance should I book your services?
To ensure that your special day is as sweet as can be, we recommend booking our services at least 4-8 weeks in advance. This timeframe helps secure your preferred date, especially during our busy seasons. However, we're flexible and may accommodate last-minute requests, so feel free to reach out!
What is included in your pricing?
Our pricing includes everything you need for a seamless dessert experience! This means the cost of the desserts, setup, and breakdown of the service area, all necessary serving equipment, and a friendly staff member dedicated to ensuring your event runs smoothly. For any additional services, such as custom cups, plates, decorations or extended service hours, we'll discuss potential extra charges upfront.
Do you require a deposit/retainer?
Yes, a 50% non-refundable retainer is required to secure your booking. This retainer will be deducted from your total event cost, ensuring you get the best value for your sweet indulgence!
Are there any additional fees I should know about?
We aim for transparency, so any potential additional fees will be clearly outlined in a detailed quote. Possible extra charges may include travel fees, special requests like custom flavors, or if you want to keep the dessert party going longer than planned!
What is your cancellation policy?
Life happens! If you need to cancel your booking, just let us know as soon as you can. Cancellations made more than 30 days before your event will receive a full refund of the balance, minus the retainer. Sadly, cancellations made within 14 days will result in forfeiting 50% of all monies paid minus the retainer, so we definitely encourage timely communication.
How much space do you need for setup?
We usually require a minimum space of about 10x10 feet (3.3m x 3.3m) for a smooth setup, but this may vary based on the size of your dessert order and the equipment we have in play. Once you book with us, we'll provide specific requirements tailored to your event!
Do you provide tables and serving equipment?
Yes, we've got you covered! We provide all the necessary tables and serving equipment needed to make our dessert stations a hit. If you have any specific preferences for table styles or sizes, just let us know, and we'll do our best to accommodate.
What power requirements do you have?
For us to create sweet magic, we simply need access to a standard (110v) electrical outlet to power our lights and equipment. If you have unique needs, don't hesitate to discuss them with us ahead of time!
How long does setup and breakdown take?
To make sure everything is perfect, setup typically takes about 1 hour, while breakdown is around 30 minutes. We'll coordinate with you to ensure that our setup goes smoothly with minimal disruption to your event's flow.
Can you work at outdoor venues?
Absolutely! We love outdoor venues! Just remember that we'll need a shaded area to set up to keep our delicious desserts and equipment safe from direct sunlight and other weather elements like rain. So, when booking, let us know about your venue details, and we'll ensure it's all covered!
What areas do you serve?
We primarily serve Cancún, Quintana Roo and surrounding areas within the Riviera Maya. We can travel further for special events with additional travel charges. Contact us to discuss your specific location - we're often willing to accommodate special requests.
Are you insured and licensed?
Yes, we carry full liability insurance and hold all required food service licenses and permits. We follow strict food safety protocols and our staff is trained in proper food handling procedures. Documentation is available upon request.
Do you cater corporate events?
Yes! We love corporate events, office parties, conferences, and business celebrations. We can provide invoicing, work within corporate budgets, and customize our service for professional environments. Volume discounts available for large corporate accounts.
Can you provide references from past clients?
Absolutely! We're proud of our track record and happy to provide references from recent events. Check out our testimonials page and social media for reviews from happy clients, or we can connect you directly with past customers.
What makes Oh My Desserts MX different?
Our commitment to freshness, authentic Mexican recipes, professional presentation, and personalized service sets us apart. We don't just serve food - we create experiences. Our churros are made fresh during your event, and we work closely with each client to ensure their vision comes to life.
Still Have Questions?
We're here to help! Contact us directly for personalized answers to your specific needs.